Which components are part of the SBI feedback model?

Which components are part of the SBI feedback model?

• A. Situation, Behavior, Impact
• B. Situation, Action, Improvement
• C. Behavior, Intent, Result
• D. Status, Baseline, Impact

Answer: (A)

The SBI feedback model centers on describing feedback in three clear parts that focus on observable events: Situation, Behavior, and Impact. Start by naming the situation so everyone has the same context—where and when the action happened. Then state the behavior in objective terms—what was said or done, without drawing conclusions or labeling motives. Finally, explain the impact—how that behavior affected others, the team, or outcomes. This structure keeps feedback specific and non-defensive because it sticks to verifiable details rather than judgments. The exact components are Situation, Behavior, and Impact. Other options mix in elements that aren’t part of this framework, such as Action or Improvement, or rely on internal factors like Intent, or use terms like Status or Baseline, which don’t align with SBI’s emphasis on observable situation, concrete behavior, and its concrete impact.

The SBI feedback model centers on describing feedback in three clear parts that focus on observable events: Situation, Behavior, and Impact. Start by naming the situation so everyone has the same context—where and when the action happened. Then state the behavior in objective terms—what was said or done, without drawing conclusions or labeling motives. Finally, explain the impact—how that behavior affected others, the team, or outcomes.

This structure keeps feedback specific and non-defensive because it sticks to verifiable details rather than judgments. The exact components are Situation, Behavior, and Impact.

Other options mix in elements that aren’t part of this framework, such as Action or Improvement, or rely on internal factors like Intent, or use terms like Status or Baseline, which don’t align with SBI’s emphasis on observable situation, concrete behavior, and its concrete impact.