In CAP, which sequence correctly lists the five steps of the basic problem-solving process?

In CAP, which sequence correctly lists the five steps of the basic problem-solving process?

• A. Identify the issue, Brainstorm ideas, Evaluate options, Decide, Implement.
• B. Define, Plan, Execute, Monitor, Close.
• C. Recognize the problem, Gather data, Propose solutions, Select, Follow up.
• D. Define the problem, Generate alternatives, Analyze options, Choose a solution, Implement and review.

Answer: (D)

The main idea here is a clear, structured problem-solving sequence. Start by defining the problem so you know exactly what you’re solving and what success looks like. Then generate a range of alternatives so you’re not limited to the first idea that comes to mind. Next, analyze the options by weighing benefits, costs, risks, and impacts to determine which paths are feasible and most effective. After that analysis, choose a solution that best fits the evidence and reasoning. Finally, implement the chosen solution and review the outcomes to confirm the fix worked and to learn for future problems. Other sequences tend to jump into proposing or executing solutions before the problem is clearly defined, or they treat monitoring and closing as separate steps in a way that doesn’t reflect the ongoing feedback loop this approach emphasizes.

The main idea here is a clear, structured problem-solving sequence. Start by defining the problem so you know exactly what you’re solving and what success looks like. Then generate a range of alternatives so you’re not limited to the first idea that comes to mind. Next, analyze the options by weighing benefits, costs, risks, and impacts to determine which paths are feasible and most effective. After that analysis, choose a solution that best fits the evidence and reasoning. Finally, implement the chosen solution and review the outcomes to confirm the fix worked and to learn for future problems.

Other sequences tend to jump into proposing or executing solutions before the problem is clearly defined, or they treat monitoring and closing as separate steps in a way that doesn’t reflect the ongoing feedback loop this approach emphasizes.